CANCELLATION POLICY

Regulation in the event of non-use  reserved room  (for group bookings of 4 rooms or more) 

 

1. THE GUEST ACCOMMODATION AGREEMENT

is completed as soon as rooms or other services have been ordered, promised in writing or verbally or, if a written commitment was no longer possible due to time constraints, have been made available. If the customer does not use the contractual services, he is obliged to pay the agreed price less the usual hotel expenses saved. 

• Cancellations up to 8 weeks before the booking date will not be charged 

• Cancellations up to 4 weeks before   booking date will be charged at 50% 

• Cancellations up to 2 weeks before the booking date will be charged with 75%

• Cancellations from 7 days before   booking date will be charged at 80% of the agreed room price. 
  
   

2. CANCELLATION OF INDIVIDUAL ROOMS

within a group booking up to a maximum of 10% of the reserved room contingent will not be charged up to 1 day before the booking date. Cancellations on the same day or unused rooms will be charged at the agreed price. For banquet events, the calculation is based on the specified number of people, which is reported up to 24 hours before the start of the event. 

 

3. ROOMS NOT PARTICIPATING IN A GROUP BOOKING

(under 4) can be canceled in writing by email up to 3 p.m. on the day of arrival.  

 

4. THE CANCELLATION AMOUNT

(“Reservation Invoice”) will be billed on the day of scheduled departure. Only the rooms that are actually not rented out will be charged. The amount is due immediately and without deduction. 

 

5. THE CUSTOMER ASSUMES LIABILITY 

opposite the hotel. Travel cancellation insurance is recommended, as this is not included in the price. 

 

6. CANCELLATIONS

must be made in writing by email. 

 

7. PLACE OF PERFORMANCE AND JURISDICTION

is Marburg. 
 

8. NO SMOKING IN THE ROOM 

All rooms are non-smoking rooms. Smoking on the balcony is also prohibited. In case of disregard, we will charge the room price up to the time when the room can be rented again, plus cleaning for allergy sufferers of €100. 

 

9. DOGS 

Well behaved  dogs are allowed.

Dogs must be kept on a leash in the hotel. 
We charge €10.00 per dog and night without meals. 
Other pets such as cats or similar are prohibited. Dogs must be registered in advance.

 

10. ALLERGY LINEN 

Please reserve hypoallergenic bedding in advance. This is free of charge for you. In the case of a spontaneous booking on site, we charge 
€10.00 to you.  

 

11. GUEST'S LIABILITY FOR DAMAGES 

The guest is liable for all damage to the hotel's inventory or the building that he or the event participants have caused with gross negligence or intentionally.